SCALEJET TECHNOLOGIES PRIVATE LIMITED is committed to ensuring satisfaction for all our customers. Given the nature of our digital products and services, our Cancellation & Refund Policy is as follows:
Immediate Cancellation: Cancellations will be considered only if the request is made immediately after placing the order. Given the immediate nature of digital deliveries, we are unable to cancel orders once they are processed.
Non-Cancellable Items: Certain services or digital content, once delivered or activated, are not eligible for cancellation due to their inherent nature.
Defective or Incompatible Products: In the rare event that a product is defective, incompatible, or not as described, customers are requested to contact our Customer Service team within 24 hours of receiving the product.
Refund Eligibility: Upon verification and agreement that the product is defective or not as advertised, a refund may be issued.
Refund Processing Time: Approved refunds will be processed within 1-2 business days. The refund amount will be credited to the original payment method used during the purchase.
Warranty-Related Issues: For products that come with a manufacturer's warranty, please refer directly to the manufacturer for support and assistance.
Limitation of Liability: SCALEJET TECHNOLOGIES PRIVATE LIMITED is not responsible for any indirect, incidental, or consequential damages or losses that may arise in connection with the purchase or use of our products and services.
Contacting Customer Service: For any issues, complaints, or refund requests, please contact our customer service team at support@scalejet.io.
Policy Updates: This policy is subject to change at the discretion of SCALEJET TECHNOLOGIES PRIVATE LIMITED without prior notice. Customers are encouraged to review the policy periodically.