This Privacy Policy applies to all websites owned by Scalejet Technologies Private Limited and all the products and services offered on those websites. Our commitment to privacy is unwavering, and we will never sell your information to third-party advertisers or show you ads from other sources. This policy outlines the information we collect from you, how we use it, who can access it, and the actions you can take to manage your data.
At Scalejet, we prioritize collecting only the information that we need. When you sign up for an account, register for an event, seek customer support, or purchase one of our products or services, we will store your name and contact details. However, we do not store credit card numbers unless you provide us with permission to do so via our secure payment gateways.
When you use our software or visit our website, we automatically log basic information such as how you accessed our site, where you navigated within it, and what settings and features you used. This information helps us improve our services and develop new products.
Occasionally, we may receive information indirectly. For instance, if you inquire about our products through one of our referral programs or reselling partners, or sign in to one of our products via an authentication service provider like LinkedIn or Google, they may pass on your contact information to us. We will use this information to fulfill your request. If you interact with our brand on social media (e.g., liking, commenting, retweeting, mentioning, or following us), we will have access to your profile information and interactions, even if you later delete it from the social media platform.
At ScaleJet Technologies Private Limited, we use the information you provide to us to fulfill your requests, manage your accounts, and monitor any unauthorized activity. We may also use this information to communicate with you about our products, support requests, updates, and opportunities for feedback. Our analysis of your information helps us better understand your needs and improve our websites and services.
We require a legal basis for collecting and processing your information, such as consent or the need to provide a requested service. If we share your information with third parties, such as service providers, developers, or reselling partners, they must have appropriate security measures and a valid reason for using your information.
You can decline certain uses of your information by opting out or not providing the information. However, disabling cookies may impact the functionality of certain website features. We limit access to your information to only those employees and contractors who require it for legitimate purposes.
As a data subject, you have certain rights in accordance with the European Economic Area (EEA), including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain. We commit to providing these rights to you, regardless of your location.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When we no longer require your information, we will delete, anonymize, or isolate it, depending on what is most appropriate.
If you use any of the ScaleJet Technologies Private Limited apps to process data that belongs to others, such as customer or employee information, you are entrusting that data to us. Similarly, if you give our mobile apps access to your photo library or contacts, you are entrusting that data to us. This data is known as service data.
As the owner of your service data, we protect it and only process it according to your instructions. You have the right to access, share, export, or delete your service data.
Your service data will be stored in your account for as long as you use our services. If you choose to terminate your account, your data will be automatically deleted from our active database within 6 months, and from our backups within the following 3 months.
If you are in the European Economic Area and believe that someone has entrusted your information to us for processing, such as your employer or a company whose services you use, you can exercise certain data rights. To do so, please contact the person or company who entrusted us with your data, and we will work with them to fulfill your request.
There are certain limitations to the privacy we can provide. If necessary, we will disclose personal information to comply with legal obligations, prevent fraud, enforce an agreement, or ensure user safety. At present, we do not recognize Do Not Track signals from web browsers; we will adhere to a universal standard once it becomes available.
Separate privacy policies govern third-party websites and social media widgets. Before sharing personal information with third parties, be sure to review the appropriate privacy policy.
You can contact us at any time to inquire about our privacy practices, request a GDPR-compliant Data Processing Addendum, notify us if you suspect we have collected personal data from a minor, or request removal of your personal information from our blogs or forums. Our Security Policy and Privacy Policy are also available for your reference.
We will notify you of any significant changes to our privacy policy or, in the highly unlikely event that we decide to sell our business.
Scalejet Technologies Private Limited has been committed to protecting customer and user privacy. We collect only the minimum amount of information required for business purposes or specific transactions, and we allow customers to opt out of specific engagements.
The aim of this policy is to clearly outline the information we collect, how we use it, and how we do not use it.
The scope of this privacy policy applies to all websites of ScaleJet Technologies Private Limited that are linked to it. It also applies to the products and services offered by ScaleJet Technologies Private Limited through these websites, as well as our mobile applications and applications listed on ScaleJet Technologies Private Limited's online marketplace and other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products, or services that have a separate privacy policy.
This Privacy Policy is divided into three parts:
Part I - Information Collected and Controlled by ScaleJet Technologies Private Limited
This part outlines how we collect and use information about website visitors, potential customers, users of ScaleJet Technologies Private Limited's products and services, and others who contact us through forms or email addresses published on or linked to our websites.
Part II - Information Processed on Your Behalf by ScaleJet Technologies Private Limited
This part explains how we handle data that you trust us with when you use our products and services or when you share personal or confidential information with us while requesting customer support.
Part III - General
This part discusses topics that are relevant to both Part I and Part II, as well as other general topics such as our security commitments and how we will notify you when we make changes to this Privacy Policy.
What information Scalejet Technologies Private Limited collects
We collect information about you only if we need the information for some legitimate purpose. Scalejet Technologies Private Limited will have information about you only if
(a) you have provided the information yourself,
(b) Scalejet Technologies Private Limited has automatically collected the information, or
(c) Scalejet Technologies Private Limited has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
i. Account creation: When you create an account to access our services, we ask for information such as your name, email address, contact number, country, and company name. You will also need to create a unique username and password. Additional information like your photo, time zone, and language are optional.
ii. Form submissions: We record information that you submit when you register for an event, subscribe to our newsletter or mailing list, download any of our products or materials, participate in surveys or contests, or request customer support.
iii. Payment processing: If you make a purchase, we will require your name, contact information, and payment details. We do not store your credit card number, only the cardholder name, address, expiry date, and the last four digits of the credit card number.
iv. Testimonials: If you authorize us to post a testimonial about our products or services, we may include your name and other personal information in the testimonial. We will give you the opportunity to review and approve the testimonial before we post it.
v. Interactions with us: We may record and analyze your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, to improve our customer service.
i. Information from browsers, devices and servers: When visitors access our websites, we gather information that is made available by web browsers, mobile devices and servers, such as the internet protocol (IP) address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer, and mobile network information. We keep this data in log files to gain insight into the behavior of visitors on our websites.
ii. Information from cookies and tracking technologies: We use both temporary and permanent cookies to identify users of our services and enhance their experience. We include unique identifiers in our downloadable products to track usage. We also utilize cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, measure email campaign effectiveness, and provide targeted visitor and user engagement by tracking activities on our websites. We primarily use first-party cookies and avoid using third-party cookies or other tracking technologies on our websites for non-essential or intrusive tracking. To learn more about the cookies used on our websites, click here. To learn more about our stance against non-essential and intrusive third-party cookies and tracking technology, click here. We also use first-party Local Storage Objects (LSOs), such as HTML5, to store content information and preferences to provide certain features.
iii. Information from application logs and mobile analytics: We collect data about the use of our products, services, and mobile applications from application logs and in-house usage analytics tools. We analyze this information to understand how users interact with our products and how we can improve them. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
i. Signups using federated authentication service providers: Users can log in to our services using supported federated authentication service providers such as LinkedIn, Microsoft, and Google. These services authenticate user identity and provide the option to share personal information with us, such as name and email address.
ii. Referrals: If someone has referred any of our products or services to a user through any of our referral programs, that person may have provided us with the user's name, email address, and other personal information. Users can request the removal of their information from our database by contacting us at support@scalejet.io . If a user provides us with information about another person, or if another person gives us the user's information, we will only use that information for the specific reason for which it was provided.
iii. Information from our reselling partners and service providers: If users contact any of our reselling partners or express interest in our products or services, the reselling partner may pass the user's name, email address, company name, and other information to us. If users register for or attend an event that is sponsored by ScaleJet, the event organizer may share their information with us. We may also receive information about users from review sites if they comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
iv. Information from social media sites and other publicly available sources: When users provide feedback or reviews about our products, interact, or engage with us on marketplaces, review sites, or social media sites such as Facebook, Twitter, LinkedIn, and Instagram through posts, comments, questions, and other interactions, we may collect publicly available information, including profile information, to allow us to connect with users, improve our products, better understand user reactions and issues, or reproduce and publish their feedback on our websites. We must inform users that once collected, this information may remain with us
In addition to the purposes outlined earlier, we, Scalejet Technologies Private Limited, may use the information you provide us for various other reasons. These include communicating with you via email about products and services you have signed up for, informing you of changes to our Privacy Policy or Terms of Service, and delivering important notices.
Furthermore, we may also keep you informed about new products and services, upcoming events, special offers, promotions, and other information that we think may be of interest to you. We may ask you to participate in surveys or solicit feedback on our products and services to help us better understand your needs and improve our offerings.
As a saas-based company in India catering to D2C online businesses, we need to set up and maintain your account and perform other necessary tasks to provide our services. This includes enabling collaboration, providing website and email hosting, and backing up and restoring your data.
We use the information you provide to understand how our users use our products and services, monitor and prevent issues, and enhance our offerings. We also use it to provide customer support and analyze and improve our interactions with customers.
Additionally, we use your information to detect and prevent fraudulent transactions and other illegal activities, report spam, and protect the rights and interests of our users, third parties, and the public. We may also update, expand, and analyze our records, identify new customers, and provide products and services that may interest you.
We analyze trends, administer our websites, and track visitor navigations to better understand what our visitors are looking for and to improve their experience on our websites. We monitor and improve our marketing campaigns and make recommendations to users accordingly.
Legal processing bases applicable to Scalejet Technologies Private Limited: Under applicable privacy laws, including those in the European Economic Area (EEA), ScaleJet Technologies Private Limited's legal basis for collecting and using information depends on the personal information in question and the context in which it is collected.
Generally, we collect and process personal information based on contractual necessity, legitimate interests of ScaleJet Technologies Private Limited or a third party, or your consent. In some cases, we may be required by law to collect personal information or need it to protect vital interests. If we rely on your consent as the legal basis for collecting and using your personal information, you have the right to withdraw your consent at any time. If we rely on legitimate interests as the legal basis, we will clearly explain to you what those interests are.
If you prefer not to receive non-essential electronic communications, you have the option to unsubscribe from newsletters and other non-essential messages using the ‘unsubscribe’ function provided in all such messages. However, you will still receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment related emails.
Additionally, you can choose to disable browser cookies before visiting our websites. Please note that disabling cookies may prevent you from using certain features of our websites properly.
You have the option to provide or not provide optional profile information such as your photo. If you choose to provide this information, you can also delete or change it at any time. Furthermore, you can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
At Scalejet Technologies Private Limited, we take great care in handling your personal information and only share it with authorized parties who have adopted appropriate confidentiality and security measures.
Employees and independent contractors : This includes employees and independent contractors of our company, who have access to the information on a need-to-know basis and are required to follow our privacy policy.
Third-party service providers: We may also share your personal information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers, and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Domain registrars: If you register a domain through Scalejet Technologies Private Limited from domain name registrars, we will share your name and contact information, such as your physical address, email address, and phone number, with them as per ICANN domain registration rules.
Reselling partners: Additionally, we may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We always provide an option to opt out of continuing to work with that partner.
Marketplace application developers: When you install or purchase any application developed using Scalejet Technologies Private Limited's APIs that is posted on our online marketplace, your name and email address will be shared with the developer of the application. This enables them to engage with you directly as the provider of that application or service. It's important to note that we do not control the use of your personal information by the developers, which will be based on their own privacy policies.
For other scenarios in which we may share your personal information, please refer to Part III of our privacy policy.
As a data controller, ScaleJet Technologies Private Limited (a company based in India and offering SaaS solutions for D2C online businesses) respects your privacy and is committed to protecting your personal information. If you are located in the European Economic Area (EEA), you have certain rights with respect to your information that we hold.
Right to access: You have the right to access and obtain a copy of the categories of personal information that we hold about you, including information about the source, purpose, and period of processing, as well as any parties with whom we share the information.
Right to rectification: You have the right to update or correct any inaccuracies in the personal information we hold about you. Depending on the purpose for which we use your information, you can also instruct us to add supplemental information about you to our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request that we restrict the use of your information in certain circumstances, such as when you have objected to our use of your data and we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used, and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object : You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain: You have the right to lodge a complaint with the appropriate supervisory authority if you have any grievance against the way we collect, use, or share your information. However, this right may not be available to you if there is no supervisory authority dealing with data protection in your country.
We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize it from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.
Information entrusted to Scalejet and purpose
Information provided in connection with services : Scalejet Technologies Private Limited is a company based in India that provides SaaS solutions for D2C online businesses. As a processor, we may be entrusted with information that you or your organization control, including data about your customers and employees if you are a controller, or data that you hold and use on behalf of another person for a specific purpose. This information may be stored on our servers when you use our services, or it may be transferred or shared with us as part of a request for technical support or other services.
Information from mobile devices :
In relation to our mobile applications, you can opt to grant access to certain information stored on your mobile device, such as camera, call history, and contact information. This information is essential for our apps to function properly. Additionally, if you permit access to your location-based information, we collect this data to locate nearby contacts or set reminders. We will only share this information with our mapping providers for mapping user locations. You have the option to disable our mobile apps' access to this information at any time by adjusting your mobile device settings. The service data stored on your mobile device and its location information that our mobile apps can access will be used within the context of the app and may be transferred to and associated with your corresponding service or product account.
The service data you entrust to Scalejet Technologies Private Limited is collectively referred to as "service data."
Ownership and control of your service data :
We acknowledge that you are the rightful owner of your service data. You retain complete control over it and can access, share through supported third-party integrations, export, or request deletion of your service data.
How ScaleJet uses your service data
ScaleJet processes your service data in accordance with your instructions through our various service modules. For instance, when you utilize our invoicing service to create an invoice, we will use the relevant customer details to generate the invoice. Similarly, if you use our email marketing service, we will use the email addresses of the individuals on your mailing list to send the emails.
Push notifications
If you have opted to receive notifications on our desktop or mobile applications, we will send push notifications using a third-party push notification provider, such as Apple Push Notification Service, Google Cloud Messaging, or Windows Push Notification Services. You can modify your notification preferences or disable these notifications by adjusting the notification settings in the relevant application or device.
Who we share service data with
We engage other entities within our organization and third-party sub-processors to provide technical support and services for our products.
Employees and independent contractors
Our employees may also access your service data for error identification, resolution, and other specific purposes, such as improving spam detection or verifying the accuracy of optical character recognition. We restrict access to your service data by our employees to specific individuals, and enforce strict privacy safeguards within our organization.
Collaborators and other users
If you collaborate with other users or third parties on our products or services, your profile information may be visible to them.
We support integrations with third-party products and services, and if you choose to enable these integrations, you may be allowing the third party to access your service data and personal information. We encourage you to review the privacy practices of the third-party services and products before enabling integrations with them.
Other cases
Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
Retention of information
The data in your account will be retained as long as you continue to use our services. When you terminate your user account, your data will be removed from the active database during the next cleanup cycle, which occurs once every six months. After three months, the data deleted from the active database will also be deleted from backups.
Data subject requests
For individuals in the European Economic Area who believe that we store, use, or process their information on behalf of one of our customers, they should contact the customer directly if they wish to access, correct, erase, restrict, or object to processing, or export their personal data. We will assist our customer in responding to their request in a reasonable amount of time.
Children's Personal Information: Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under the age of 16 has provided personal information to us, please contact us at support@scalejet.io and we will take the necessary steps to delete the information we hold about that child. However, if you use our services to collect information about individuals who may be children, you are responsible for complying with applicable laws and regulations related to the protection of such personal information.
Security of Your Information: We take the security of your data very seriously and have implemented appropriate administrative, technical, and physical safeguards to prevent unauthorized access, use, modification, disclosure, or destruction of your information. If you have any concerns about the security of your data, please refer to our Security Policy or contact us at support@scalejet.io with any questions.
If you have any queries or concerns about our privacy practices regarding your personal information, you can contact our team by emailing support@scalejet.io
Automation and Artificial Intelligence
To offer improved productivity and predictive capabilities, we utilize various technologies, including regex parsing, template matching, artificial intelligence, and machine learning. However, we assure you that we do not use your data in a way that violates your privacy and confidentiality expectations. We only use a limited amount of service data for these technologies, such as anonymized crops of service data to enhance algorithm accuracy and your organization's data for developing specific models. Our automation and artificial intelligence technologies are powered by our own organization's data, such as internal communications, communications with customers, and internal documents, as well as free and paid external sources.
Do Not Track (DNT) requests
We acknowledge that some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you do not want to be tracked. However, currently, there is no standard that governs what websites can or should do when they receive these signals. Therefore, we do not take action in response to these signals.
External Links on Our Websites
Our websites may contain links to third-party websites that are not covered by this Privacy Policy. If you choose to provide personal information to these websites, your information will be governed by their respective privacy policies. We strongly recommend that you review their privacy policies and verify their privacy practices before disclosing any personal information.
Blogs and Forums
We provide publicly accessible blogs and forums on our websites. Please note that any personal information you share on these platforms may be used to contact you with unsolicited messages. We advise you to exercise caution when disclosing personal information on our blogs and forums. Scalejet is not responsible for any personal information you choose to disclose publicly. Your profile information and posts may continue to be available even after you terminate your account with us. If you wish to have your information removed from our blogs and forums, please contact us at support@scalejet.io .
Social media sharing widgets
Our websites may include widgets for social media platforms, such as Facebook and Twitter. These widgets enable you to share articles and other information on your social media accounts. These widgets may collect certain information, such as your IP address and the pages you visit on our websites. They may also set cookies to ensure proper functioning. The privacy policies of the social media companies that provide these widgets govern your interactions with them.
Disclosure in compliance with legal obligations
We may be obligated by law to disclose or retain your personal information and service data to comply with applicable laws, regulations, legal proceedings, or government requests, including for national security purposes.
Enforcement of our Rights
To ensure the protection and safety of our users, we may find it necessary to disclose personal information and service data to a third party. Such disclosures may be necessary to prevent fraud, filter spam, investigate suspected illegal activities, enforce our policies or agreements.
Business Transfers
We have no plans to sell our business, but in the unlikely event of a sale, acquisition, or merger, we will ensure that the acquiring entity is obligated to honor our commitments to you. We will inform you of any changes to the ownership or use of your personal information and service data through email or a prominent notice on our website. Additionally, we will inform you of any options you may have with regards to your personal information and service data.
Compliance with this Privacy Policy
We take the adherence to this Privacy Policy seriously and regularly review our practices to ensure compliance. If you have any concerns about how your personal information is being used or if you believe that we are not following this Privacy Policy, please contact us at support@scalejet.io . We will respond to your inquiry promptly and work with you to address any concerns you may have. If necessary, we will also work with regulatory authorities to address any issues that cannot be resolved directly with you.
Notification of Change
We reserve the right to modify this Privacy Policy at any time. We will notify you of any significant changes by sending an email to your primary email address or through a service announcement. If the changes affect your rights, we will provide you with at least 30 days' advance notice by email. However, if you have not verified your email address, you may miss important notifications. If you believe that the updated Privacy Policy affects your rights, you may terminate your use of our products or services by sending us an email within 30 days. If you continue to use our products or services after the effective date of changes to the Privacy Policy, it will be considered as your agreement to the modified Privacy Policy. We will not send email notification for minor changes to the Privacy Policy. It is recommended that you check back at www.scalejet.io periodically if you are concerned about how your personal information is being used.