This agreement pertains to the usage of Scalejet Technologies' suite of unified online D2C business process tool and collaboration software by you or the entity you represent (referred to as "you" or "your"). The terms and conditions set forth in this agreement are specifically for Scalejet Technologies Private Limited and apply to the use of the software in India. It is important to note that in the event that you are not based in India, the Global Terms of Service provided by Scalejet Technologies will be applicable instead.
This agreement is comprised of two sets of terms and conditions. The first set, referred to as the "General Terms," are applicable to all users of Scalejet Technologies' suite of unified online D2C business process tool. The second set, referred to as the "Service Specific Terms," are specific to the use of individual services within the software. In the event of a conflict between the General Terms and the Service Specific Terms, the Service Specific Terms shall take precedence. Please note that these terms and conditions are specific to Scalejet Technologies Private Limited and its users in India.
To accept this agreement, you must be of legal age to enter into a binding agreement. If you do not agree to the General Terms outlined in this agreement, please refrain from using any of the Services provided by Scalejet Technologies Private Limited. Additionally, if you agree to the General Terms but do not agree to any Service Specific Terms that apply to a particular Service, please avoid using that Service. Acceptance of this Agreement can be shown by either checking a checkbox or clicking a button that indicates your acceptance or by using the Services themselves. Please note that these terms and conditions are specifically for Scalejet Technologies Private Limited and its users in India.
Scalejet Technologies Private Limited offers cloud software and applications for businesses, which includes associated offline and mobile applications (collectively referred to as "Service" or "Services"). These Services are intended for personal and business use or for internal business purposes within the organization that you represent. Access to the Services can be obtained through any Internet browser that is supported by the Services. It is your responsibility to ensure that you have access to the Internet and the necessary equipment required to use the Services. Additionally, you have the ability to create and modify content using your user account, and can choose to publish and share this content as desired. Please note that these terms and conditions are specific to Scalejet Technologies Private Limited and its users in India.
Scalejet Technologies Private Limited may offer certain Services as closed or open beta services (referred to as "Beta Service" or "Beta Services") for the purposes of testing and evaluation. By subscribing to any Beta Service, you agree that we have the sole discretion and authority to determine the duration of the testing and evaluation period for the Beta Services. We reserve the right to decide whether or not to offer the Beta Services as commercial services and will be the sole judge of the success of the testing. Subscribing to a Beta Service does not obligate you to acquire a subscription to any paid Service. We may fully or partially discontinue any of the Beta Services, temporarily or permanently, with or without notice to you. You agree that Scalejet Technologies Private Limited will not be held liable to you or any third party for any harm, losses or damages arising from or caused by the modification, suspension or discontinuance of any of the Beta Services for any reason.
If you sign up for a free trial of any of our Services, Scalejet Technologies Private Limited will provide you with access to the relevant Services for a trial period free of charge. This trial period will end either at the end of the specified free trial period, or when you begin a paid subscription or if we terminate the trial in our sole discretion. Any data or customizations you create during the free trial will be permanently lost unless you purchase a corresponding paid subscription or export such data before the end of the trial period. During the free trial, our Services are provided as-is without any warranty, covenant, support, or liability to the extent permitted by law.
When signing up for a user account to access or use our Services, you are required to provide all necessary information. If you are signing up on behalf of an organization, we suggest that you and your colleagues use your corporate contact details to register for user accounts for internal business use. It is your responsibility to provide accurate and current information about yourself during the sign-up process and to promptly update this information as necessary. If any information you provide is found to be untrue, inaccurate, outdated, or incomplete, we may terminate your user account and refuse access to any or all of our Services.
Apart from all other terms and conditions mentioned in this Agreement, you are prohibited from:
(i) transferring the Services or making it available to any third party
(ii) providing any service based on the Services without prior written permission
(iii) sharing or using user licenses by more than one individual except by way of reassigning the user license to a new user
(iv) attempting to disassemble, reverse engineer or decompile the Services except as permitted under applicable law
(v) using third party links to sites without agreeing to their website terms & conditions
(vi) posting links to third party sites or using their logo, company name, etc. without their prior written permission
(vii) attempting to gain unauthorized access to the Services or its related systems or network; (viii) using the Services in any manner that could damage, disable, overburden, impair or harm any server, network, computer system, resource of Scalejet Technologies Private Limited
(ix) using the Services to send or store material containing software viruses, worms or other harmful computer codes, files, scripts or programs
(x) using the Services in any manner that interferes with or disrupts the integrity, security or performance of the Services, its components and the data contained therein
(xi) hosting, displaying, uploading, modifying, publishing, transmitting, storing, updating or sharing any information that belongs to another person or entity and to which you do not have any right, including personal or confidential information of any person or entity with respect to which you do not have consent or permission from such person or entity
(xii) violating any applicable local, state, national or international law
(xiii) using the Services for any form of competitive or benchmarking purposes
(xiv) removing or obscuring any proprietary or other notices contained in the Services
(xv) using our Services in any manner that threatens the unity, integrity, defense, security or sovereignty of India, friendly relations of India with other countries, or public order, or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting other countries
(xvi) creating a false identity to mislead any person as to the identity or origin of any communication
(xvii) using the Services for transmitting information that is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; or
(xviii) using the Services in a manner that relates to or encourages any activity prohibited by law in India.
You are solely responsible for the content of any transmissions you make through the Services. You agree not to use the Services for any illegal purpose, or to transmit material that is defamatory, insulting, harassing, libelous, invasive of privacy (including bodily privacy), abusive, threatening, harmful, vulgar, pornographic, paedophilic, harmful to children, obscene, racially or ethnically objectionable, or otherwise objectionable, including content that offends religious sentiments, promotes racism, or contains viruses or malicious code. You also agree not to use the Services for transmitting "junk mail", "spam", "chain letters", "phishing", or any unsolicited mass distribution of email. If Scalejet Technologies Private Limited has reasonable grounds to believe that you have used the Services for any illegal or unauthorized activity, we reserve the right to terminate your access to the Services.
ScaleJet Services may integrate with various third party applications (hereinafter "Third Party Application(s)"). Access and use of these Third Party Applications may require acceptance of their terms of service and privacy policies (hereinafter "Third Party Terms"). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application. You acknowledge and agree that ScaleJet Technologies Private Limited is not liable for any Third Party Applications. While we will make reasonable efforts to provide advance notice, you acknowledge and agree that ScaleJet Technologies Private Limited may, at any time and at our sole discretion, without any notice to you, suspend, restrict, or disable access to or remove from ScaleJet Services, any Third Party Application, without any liability to you, including without limitation for any loss of profits, revenue, data, goodwill, or other intangible losses.
The Services offered by ScaleJet Technologies Private Limited are available under various subscription plans of different durations. For subscription plans with duration of less than one year, payments can only be made using a Credit Card. Your subscription will automatically renew at the end of each subscription period unless you downgrade to a free plan or notify us that you do not wish to renew. At the time of automatic renewal, the subscription fee will be charged to the last Credit Card used by you. You can change the payment details if you want the renewal payment to be made through a different Credit Card. If you do not want to renew the subscription, you must notify us at least seven days before the renewal date. If you have not downgraded to a free plan and have not informed us of your decision to not renew the subscription, you will be considered to have authorized ScaleJet Technologies Private Limited to charge the subscription fee to the last Credit Card used by you. Please refer to our Refund Policy for more information.
ScaleJet Technologies Private Limited may change the price of any Service or charge for the use of Services that are currently available free of charge from time to time. Any increase in charges will apply only after the expiration of your current billing cycle. You will not be charged for using any Service unless you have opted for a paid subscription plan.
If any tax, such as GST, VAT, sales tax, or any similar tax is applicable to ScaleJet Technologies Private Limited in accordance with any local, state, provincial, or foreign laws regarding your subscription to our Services ("Taxes"), we will invoice you for such Taxes. You agree to pay us such Taxes in addition to the subscription fees. We will provide you with an invoice in the format required by the relevant local, state, provincial, or foreign laws to help you claim the applicable input tax credit for the Taxes paid.
When you sign up for an account for your organization, you can designate one or more administrators who have the authority to configure the Services based on your organization's needs and manage end-users in your organization's account. If a third party creates and configures your organization account on your behalf, they may assume the administrator role. In such cases, it is important to enter into a suitable agreement with the third party to define their roles and restrictions as an administrator of your organization's account.
You are responsible for
(i) maintaining the confidentiality of your organization's account password,
(ii) appointing competent individuals as administrators for managing your organization's account, and
(iii) ensuring that all activities associated with your organization's account comply with this Agreement. Scalejet is not responsible for account administration and internal management of the Services for your organization.
You must take necessary steps to prevent your organization from losing control of the administrator accounts. If you lose control of the administrator accounts, you may specify a process for recovering control by sending an email to support@scalejet.io , provided that the process is acceptable to Scalejet. In the absence of a specified administrator account recovery process, Scalejet may provide control of an administrator account to an individual who can provide satisfactory proof of authorization to act on behalf of the organization. You agree not to hold Scalejet liable for any actions taken in good faith in this regard.
Personal information you provide to ScaleJet Technologies Private Limited through the Service is governed by ScaleJet Technologies Private Limited's Privacy Policy. By using the Service, you indicate your acceptance of the terms of the ScaleJet Technologies Private Limited Privacy Policy. It is your responsibility to keep your username, password, and other sensitive information confidential. You are responsible for all activities that occur in your user account, and you agree to inform us immediately of any unauthorized use of your user account by sending an email to support@scalejet.io or by calling us on any of the numbers listed on contact us page. We are not liable for any loss or damage incurred by you or any third party as a result of any unauthorized access and/or use of your user account or otherwise.
We may send you certain communications regarding the Service, such as administrative messages, service announcements, and newsletters. Please note that these communications are an integral part of using the Services. We respect your privacy and offer you the option to opt-out of receiving newsletters from us. However, please be aware that you will not be able to opt-out of receiving important service announcements and administrative messages.
In the event that we receive a complaint from any individual regarding your use of the Services (excluding complaints covered under the "Grievance Redressal" mechanism), we will notify you by forwarding the complaint to the primary email address associated with your user account. Upon receipt of the complaint, you are required to directly respond to the complainant within 10 days and copy Scalejet Technologies Private Limited in the communication.
If you fail to respond to the complainant within the 10-day timeframe, we reserve the right to disclose your contact information to the complainant, enabling them to take legal action against you. Please note that your failure to respond to the complaint within the given timeframe will be considered as your agreement to the disclosure of your contact information by Scalejet Technologies Private Limited to the complainant.
If you have any grievance or complaint regarding the Services, as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, you can contact our team by sending an email to support@scalejet.io. We take all grievances seriously and will do our best to resolve them in a timely and efficient manner.
As part of our policies, we reserve the right to terminate any unpaid user accounts that remain inactive for a period of 120 consecutive days. If such termination occurs, all data associated with the user account will be deleted. We will provide you with prior notice of this termination, and an option to back up your data before the termination takes place. Please note that this data deletion policy may be implemented across any or all of our services. Each service will be considered an independent and separate service for the purpose of calculating the period of inactivity. Additionally, if your account has multiple users, the account will not be considered inactive as long as at least one user remains active.
The location where your Services are hosted in the cloud depends on the available cloud facilities mapped to your region/country at the time of sign-up. In the event of any changes to the region/country-to-cloud facility mapping, we may migrate your account to a different cloud facility or require you to do so. During sign-up, you must not hide your IP address since your region/country is determined based on it. If we find that your actual region/country differs from the region/country in our records, we may take appropriate actions such as migrating your account to the corresponding cloud facility, requiring you to do so, or denying Service to you. If your Services are hosted from a cloud facility outside your region/country, but a Scalejet Technologies Private Limited entity has an office in your region/country, we may store a local copy of your data in addition to the cloud facility assigned to you.
We acknowledge and respect your ownership rights over any content that you create or store using our Services. You hold complete ownership over such content. Unless you specifically authorize us to do so, our provision of the Services does not grant us the right to use, reproduce, modify, adapt, publish or distribute your content for our commercial or marketing purposes. However, we do require your permission to access, copy, distribute, store, transmit, reformat, publicly display and perform your user account content solely for the purpose of providing the Services to you.
You have the ability to create and share content using any of our Services, but you are solely responsible for such content and its consequences upon transmission or publication. As a publisher of news and current affairs content under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, you must provide the Ministry of Information and Broadcasting with the required information under rule 18. Any content you make public will be accessible to the public through the internet and may be crawled and indexed by search engines. It is your responsibility to ensure that you do not accidentally make private content publicly available. You may receive content from other users of our Services, which is provided to you as is for your personal use and information only. You agree not to exploit such content for any purpose without the express written consent of the person who owns the rights to such content. If you encounter content with copyright notices or copy protection features while using our Services, you must not remove them. By making any copyrighted/copyrightable content available on our Services, you confirm that you have obtained consent, authorization, or permission from every person who may claim any rights in such content to make it available in such a manner. Moreover, by making any content available in this way, you expressly agree that if Scalejet receives complaints of illegality or infringement of third party rights in such content, we have the right to block access to or remove such content. By using any of our Services to transmit or publish any content, you explicitly agree to let the agent designated by Scalejet determine questions of illegality or infringement of third party rights in such content. For information on the procedure regarding complaints about illegality or infringement of third party rights in content transmitted or published using our Services, please click here.
Scalejet Technologies Private Limited may offer sample files and applications to showcase how the Services can be utilized for specific purposes. These sample files and applications may contain randomized data, and Scalejet Technologies Private Limited does not guarantee their accuracy, usefulness, completeness, or reliability. There are no express or implied warranties with regards to the information or sample files and applications provided by Scalejet Technologies Private Limited.
The trademarks of Scalejet Technologies Private Limited include the Scalejet logo, the names of individual Services and their logos. You are not allowed to use or display the Scalejet trademarks in any manner without prior permission from Scalejet Technologies Private Limited.
You understand and agree that the use of the Services provided by Scalejet Technologies Private Limited is at your own risk. The Services are provided on an as-is-and-as-available basis. Scalejet Technologies Private Limited expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Scalejet Technologies Private Limited does not warrant that the Services will be uninterrupted, timely, secure, or error-free. Your use of any material downloaded or obtained through the use of the Services is at your own discretion and risk, and you will be solely responsible for any damage to your computer system, mobile phone, wireless device, or data that results from the use of the Services or the download of any such material. Any advice or information obtained from Scalejet Technologies Private Limited, its employees, or representatives, whether written or oral, shall not create any warranty not expressly stated in the Agreement.
ScaleJet Technologies Private Limited shall not be liable for any indirect, consequential, incidental, special, punitive, or other loss or damage whatsoever, or for loss of business profits, business interruption, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use the Service, even if ScaleJet Technologies Private Limited has been advised of the possibility of such damage. In no event shall ScaleJet Technologies Private Limited's entire liability to you in respect of any Service, whether direct or indirect, exceed fifty thousand rupees (₹ 50,000) or the fees paid by you during the twelve (12) months prior to the first event giving rise to such liability, whichever is higher.
You agree to defend, indemnify, and hold ScaleJet Technologies Private Limited, its officers, directors, employees, suppliers, and affiliates harmless from and against any losses, damages, fines, and expenses (including attorney's fees and costs) arising from claims that you used the Services in violation of any law, another party's rights, any provisions of the Agreement, or any other claim related to your use of the Services, except where such use is authorized by ScaleJet Technologies Private Limited.
Any dispute or claim arising out of or in connection with these Terms shall be exclusively governed by and construed in accordance with the laws of India and subject to the jurisdiction of the courts in Chennai, India, without regard to its conflict of law provisions.
We reserve the right to temporarily suspend or disable access to any Service, or your user account, in the event of suspected illegal activity, extended periods of inactivity, or upon requests from law enforcement or government agencies. If you object to the suspension or disabling of your user account, you can reach out to support@scalejet.io within thirty days of notification. If your user account remains suspended or disabled after thirty days, we may terminate it. You also have the right to request the termination of your user account.
Furthermore, we reserve the right to terminate your user account and access to the Services if we reasonably believe that you have violated this Agreement, or in case of unexpected technical issues or discontinuation of a Beta Service. If we breach our obligations under this Agreement, you have the right to terminate your user account and receive a prorated refund of any prepaid fees. Upon termination of your user account, you will no longer have access to the Services, and your account information and data will be permanently deleted.
We may amend these Terms of Service by providing notice to you through a service announcement or via email to your primary email address. If there are significant changes that affect your rights, we will notify you of these changes at least 30 days in advance. If you disagree with the changes and they substantially impact your use of the Services, you may terminate your use of the Services by notifying ScaleJet Technologies Private Limited via email within 30 days of being informed of the updated Terms. In such cases, you will be entitled to a prorated refund of any prepaid fees. Your continued use of the Services after the effective date of any change to these Terms of Service will signify your agreement to the modified Terms.
If you have any queries or concerns about these Terms of Service, please contact us at support@scalejet.io